Open to opportunities

Dhachanamoorthy M

@dhachanamoorthym

Account management and sales professional with 7+ years’ experience driving growth, building partnerships, and enhancing client engagement.

India

Message

What I'm looking for

I seek a role leveraging account management and regional recruitment strengths where I can build partnerships, use data to drive growth, mentor teams, and expand impact in a collaborative, mission-driven organization.

I have more than 7 years of experience in account management, client relationship management, and business development. My career has taken me across sectors such as EdTech, B2B sales, customer support, and international student recruitment. I have worked with UK and USA universities, managed consultant networks, and helped increase student enrollments through partnerships, webinars, and data-driven strategies. In addition, I have handled regional operations in South India and built long-term relationships with clients and partners. I enjoy roles where I can connect with people, solve problems, and deliver growth. My interests include customer engagement, market analysis, and mentoring teams.

Experience

Work history, roles, and key accomplishments

Regional Recruitment Manager

MSM Unify

Jan 2025 - Jun 2025 (5 months)

Spearheaded South India student recruitment for Bay Atlantic University, increasing regional enrollments and establishing a network of consultants and agents while optimizing application processes and monitoring KPIs.

Partner Development Market Research KPIs Stakeholder Management

Account Manager - UK & USA

Leverage Ed Tech Private Limited

Aug 2022 - Jun 2024 (1 year 10 months)

Led B2B partnerships with study abroad consultants to grow UK/USA student enrollments, designed collaborative marketing initiatives, and used data-driven insights to improve conversion and partner engagement across Telangana and Tamil Nadu.

B2B | Partnerships Recruitment Marketing Market Analysis Campaign Management Stakeholder Engagement

Senior Associate

Gameskraft Technologies Private Limited

Nov 2021 - Jun 2022 (7 months)

Facilitated customer onboarding and success initiatives, improving satisfaction and retention through CRM-driven engagement, escalation management, and cross-functional strategy implementation.

Customer Success Onboarding CRM Escalation Management Cross Functional Collaboration Retention Strategy

Account Manager

OLX India Private Limited

Mar 2018 - Jul 2020 (2 years 4 months)

Managed a portfolio of B2B accounts, driving revenue growth through upselling, custom solutions, market analysis, and serving as primary client liaison to ensure service delivery and retention.

Account Management B2B Sales Upselling Customer Retention Market Analysis Contract Negotiation

Customer Care Executive

Teleperformance

Sep 2016 - Dec 2017 (1 year 3 months)

Handled high-volume customer interactions, maintained accurate transaction records, escalated complex issues, and resolved complaints to ensure customer satisfaction and service continuity.

Customer Support Query Resolution Documentation Escalation Management Customer Satisfaction CRM

Customer Care Executive

Home Credit India Private Limited

May 2014 - Jan 2016 (1 year 8 months)

Assessed customer financials for loan feasibility, prepared loan documentation, advised customers on credit options, and managed complaint resolution to support lending operations and compliance.

Loan Processing Documentation Compliance