Ajay Soni
@ajaysoni09
I am a customer-focused sales and support professional with debt recovery expertise.
IndiaWhat I'm looking for
I am a customer-focused support and sales professional with experience across e-commerce, rideshare, telecom, and debt recovery sectors. I hold a BCA and have built my career delivering clear, empathetic service and measurable results.
Most recently, as an Account Manager at Midland Credit Management, I negotiated tailored repayment plans, adhered to FDCPA guidelines, and frequently ranked among top collectors. I also mentored new hires and contributed best practices to improve team performance.
Earlier roles at AEGIS, Teleperformance, Proglogix, and Concentrix had me handling inbound Flipkart calls, email support for Uber in North America and Canada, end-to-end visa processing for UAE travelers, and live chat/outbound sales for Comcast. I consistently met CSAT, SLA, and sales conversion targets across these positions.
I prioritize first-contact resolution, accurate CRM documentation, and continuous improvement in quality and performance. I am motivated to join a forward-thinking organization where I can optimize customer experiences, lead teams when needed, and grow into broader leadership responsibilities.
Experience
Work history, roles, and key accomplishments
Account Manager
Midland Credit Management
Jul 2022 - Dec 2024 (2 years 5 months)
Contacted U.S. consumers for debt recovery, negotiated FDCPA-compliant repayment plans, resolved disputes, and mentored new hires while ranking among top collectors.
Sales Advisor
Concentrix
Oct 2020 - May 2021 (7 months)
Handled live chats and outbound calls for Comcast customers, achieving sales conversion targets through needs-based upselling while maintaining high CSAT scores.
Inside Sales Executive
Proglogix
May 2019 - Oct 2020 (1 year 5 months)
Managed end-to-end visa processing for UAE-bound travelers, coordinating documentation and operations to ensure timely submissions and maintain high customer satisfaction.
Customer Service Representative
Teleperformance
Jun 2016 - May 2019 (2 years 11 months)
Provided email support to Uber riders and driver-partners across North America and Canada, resolving trip, payment, and account issues while meeting SLA targets and CSAT benchmarks.
Customer Service Representative
Aegis Ltd.
May 2015 - Dec 2016 (1 year 7 months)
Handled inbound Flipkart customer calls resolving orders, deliveries, returns, and payment issues while maintaining real-time call documentation and acting as interim team lead to monitor queues and delegate tasks.
Education
Degrees, certifications, and relevant coursework
SUSikkim Manipal University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) degree from Sikkim Manipal University in 2019.
Govt Co-ed Sr Sec School Sector-2 Dwarka New Delhi
Higher Secondary Certificate, Higher Secondary (12th)
Completed Higher Secondary (12th) from Govt Co-ed Sr Sec School, Sector-2 Dwarka, New Delhi in 2014.
Govt Co-ed Sr Sec School Sector-2 Dwarka New Delhi
Secondary School Certificate, Secondary Education (10th)
Completed Secondary School (10th) from Govt Co-ed Sr Sec School, Sector-2 Dwarka, New Delhi in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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