Hilda syovinya kathengo
@hildasyovinyakatheng
I streamline executive operations, customer support, CRM automation, and lead generation.
KenyaWhat I'm looking for
I've supported executive operations at Kaysmart Logistics Limited and SanlamAllianz Kenya, managing 180–200+ executive emails weekly, coordinating meetings, tracking action items, and arranging domestic and international travel.
At Old Mutual Kenya, I resolved 150+ monthly support tickets through HubSpot Service Hub while maintaining a 95% first-response SLA and 90% CSAT. I also generated 300+ qualified leads monthly through HubSpot Marketing Hub and outbound calling, improving lead-to-conversion by 35%.
I've automated CRM reporting, lead management, and data entry with HubSpot, Zoho CRM, Zapier, Google Forms, and Google Sheets—cutting manual data entry by 95% and saving 8–10 hours weekly.
I bring organized, dependable support across email, calendars, projects, customer relationships, and workflow automation so leaders can focus on growth.
Experience
Work history, roles, and key accomplishments
Managed more than 180 executive emails each week, maintaining a 97% on-time response rate while ensuring urgent matters were handled promptly.
Organized weekly internal meetings every Friday for 20+ team members, prepared accurate minutes, and tracked action items through to completion.
Scheduled and coordinated 15+ virtual meetings each month with clients, partners, and stakeholders.
Represent
Managed 200+ executive emails each week, maintaining a 98% response rate.
Coordinated 20+ executive meetings each month.
Represented the CEO in meetings and followed up on over 90% of action items.
Coordinated Monday and Friday leadership meetings.
Planned and coordinated domestic and international business trips, managing itineraries, accommodation, and travel logistics
• Resolved 150+ customer support tickets monthly via HubSpot Service Hub, maintaining a 95% first-response SLA and 90% customer satisfaction (CSAT) score
• Drove lead generation through HubSpot Marketing Hub (email campaigns, forms, CTAs) and outbound cold calling, generating 300+ qualified leads per month and improving lead-to-conversion rate by 35%
• Deployed HubSpot live chat and chatbot workfl
• Implemented HubSpot and Zoho CRM to replace spreadsheet-based customer management, migrating 100% of customer records into a centralized system and improving data management efficiency by approximately 80%
• Enhanced client engagement using CRM features — email campaigns, meeting scheduling, live chat, voice calls, and outbound cold calling — achieving 100% customer follow-up and reducing missed
Managed and tracked 200+ child protection cases using the CPMIS (Child Protection Management Information System), improving case documentation, accessibility, and follow-up efficiency by 80%.
Supported the rescue and placement of vulnerable children affected by abuse, neglect, and abandonment by coordinating referrals to children's homes and rescue centres, contributing to the protection and welf
Education
Degrees, certifications, and relevant coursework
Mbitini Girls High School
High School Diploma
B+
Machakos University
Bachelor of Science, Resource Management
2014 - 2018
First Class Honors
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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