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Erick Panga

@erickpanga

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Executive Virtual Assistant supporting senior leaders at Multiple Clients; cleared 80% of an executive inbox backlog.

Kenya

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What I'm looking for

In an Executive Administrative VA role, I am looking for a long-term, high-trust partnership with a business leader or remote team. I look for positions where I can take full ownership of administrative operations—such as optimizing schedules, managing communications, and tracking project deliverables—allowing the executive to focus entirely on big-picture growth.

At Multiple Clients, I manage calendars for five senior leaders across time zones, cutting missed or delayed meetings by 30%. I also cleared 80% of a high-volume executive inbox backlog within 60 days through triage and prioritization.

I run customer service across email, live chat, and platform requests at a 98% first-contact resolution rate. I’ve automated recurring workflows in Asana, saving the team about 15 hours weekly, and deliver research and reports that inform business decisions.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Multiple Clients

Jan 2025 - Present (1 year 9 months)

Manage calendars for 5 senior leaders across time zones, cutting missed or delayed meetings by 30%. Cleared 80% of a high-volume executive inbox backlog within 60 days through triage and prioritization.

Calendar Management Inbox Management Asana Customer Service Research Reporting Project Coordination

Assistant to the Manager

Biosystems Consultants

Jan 2024 - Jan 2025 (1 year)

Supported a construction project manager with scheduling, communication, daily logs, and tool and material tracking. Enforced site safety and PPE compliance; onboarded and coordinated volunteer teams.

Scheduling Communication Skills Daily Logs Tracking Tools Material Tracking Safety Compliance Volunteer coordination

Customer Support & Admin Specialist

Monel Limited

Jan 2020 - Jan 2023 (3 years)

Resolved 50+ weekly inquiries via email and live chat in Freshdesk, consistently within SLA. Maintained and audited CRM records at 100% accuracy and planned corporate travel, accommodation and events, cutting costs 15% through vendor negotiation.