Open to opportunities

Esther Watta

@estherwatta

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Virtual Executive Assistant with CRM and consultative sales expertise for executive-ready support.

Kenya

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What I'm looking for

I’m looking for a remote role where I support executives end-to-end—calendar and inbox management, polished reporting, and CRM operations—so teams move faster with confidentiality, clear communication, and operational precision.

I’m a proactive, detail-oriented Virtual Executive Assistant with hands-on experience supporting executives in fast-paced remote environments. I’m known for clear communication, analytical thinking, professional composure, and a deep commitment to confidentiality.

In my current role, I manage executive calendars across multiple time zones, coordinate travel, and handle high-volume inbox management so leaders stay focused on high-impact work. I also prepare executive-ready reports, briefing documents, meeting agendas, and presentations, and conduct research and competitive analysis to deliver decision-ready summaries.

I combine executive support with CRM operations—maintaining CRM databases, tracking client pipelines, and supporting sales and relationship management workflows through accurate records and client-focused communication. Earlier, I delivered high-quality customer support in a high-volume contact centre and worked in consultative insurance sales, where I increased personal sales opportunities by 20% through tailored needs assessments and long-term client relationship building.

Experience

Work history, roles, and key accomplishments

Current

Virtual Executive Assistant

Current

Athena

Feb 2026 - Present (4 months)

Managed executive calendars across multiple time zones, handling scheduling, travel coordination, and inbox triage to keep leaders focused on high-impact work. Maintained CRM databases and tracked client pipelines while coordinating cross-functional tasks and preparing executive-ready briefings and reports.

Inbox Management Travel Coordination Pipeline Reporting Meeting facilitation Action Item Tracking

Customer Service Representative

CCI Kenya

Sep 2024 - Feb 2026 (1 year 5 months)

Delivered high-volume customer support via inbound calls and live chat, maintaining strong satisfaction scores and improving first-call resolution to boost retention. Resolved escalated customer issues, processed transactions with 100% accuracy in Microsoft Office/CRM systems, and supported service improvement through customer data analysis and reporting.

Customer Support Conflict Resolution Live Chat Support CRM Systems Data Analysis Appointment Scheduling Escalation Management

Insurance Sales Agent

ICEA Lions Group

Jul 2023 - Jul 2024 (1 year)

Conducted consultative needs assessments to recommend tailored insurance solutions, increasing personal sales opportunities by 20%. Built long-term client relationships through prospecting, referrals, follow-up, and clear client education while maintaining accurate records for compliance.

Consultative Selling Prospecting Client Relationship Management Referrals Compliance Documentation Client Education

Education

Degrees, certifications, and relevant coursework

Egerton University

Bachelor of Arts, Economics & History

2019 - 2023

Grade: Second Class Upper Honours

Activities and societies: Relevant coursework included R Programming, STATA, SPSS, data analysis, quantitative research methods, economic theory, and historical research & writing.

Bachelor of Arts in Economics & History at Egerton University (2019–October 2023), graduating with Second Class Upper Honours.