Munjiru User
@munjiruuser
A virtual assistant delivering executive support, customer communication, and CRM-driven efficiency remotely.
KenyaWhat I'm looking for
I’m a Virtual Assistant with 6+ years of professional experience and 2 years in remote roles supporting executives, founders, and growing teams. I bring certified customer-support capability (ALX Africa and Zendesk Training) and a consistent, professional communication style across inbox, calls, and chat—so clients and teams get fast, reliable responses.
My results include owning end-to-end onboarding and scheduling workflows for seamless client journeys, plus building real-time tracking in Google Sheets to eliminate back-and-forth. In a B2B sales role, I reduced sales follow-up response time from 48 hours to under 12 hours and helped launch a new AI training product from concept to live within 2 months—built curriculum, structured the offer, and onboarded 3 trainers.
Experience
Work history, roles, and key accomplishments
Business Development Officer
Lish AI Labs
Jan 2026 - Apr 2026 (3 months)
Managed the full B2B sales pipeline end-to-end, keeping 4+ active deals moving every month and reducing sales follow-up response time from 48 hours to under 12 hours. Led the launch of a new AI training product from concept to live within 2 months, building the curriculum, structuring the commercial offer, and onboarding 3 trainers.
Personal Assistant
Zara Tutoring Services
Oct 2024 - Nov 2025 (1 year 1 month)
Owned the Founder’s incoming communications across email, WhatsApp, chat, and calls, ensuring every message received a professional response within the day. Managed the executive calendar and coordinated end-to-end client onboarding, bookings, rescheduling, and follow-ups while building Google Sheets tracking for engagement, payments, and progress visibility.
Executive Assistant
Elephant Neighbors Center
May 2024 - Nov 2024 (6 months)
Represented the Executive Director in written correspondence with partners, donors, and stakeholders, maintaining a consistent professional organizational voice. Managed the executive inbox and multi-time-zone calendar, prepared meeting agendas and action items, and maintained task trackers and operational update logs to reduce internal follow-up needs.
Education
Degrees, certifications, and relevant coursework
South Eastern Kenya University
Bachelor of Science, Environment Conservation and Natural Resources Management
2013 - 2017
Earned a BSc in Environment Conservation and Natural Resources Management at South Eastern Kenya University from 2013 to 2017.
Availability
Location
KenyaAuthorized to work in
Job categories
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