Cindy Munke
@cindymunke
Experienced virtual assistant specializing in executive support and customer success.
KenyaWhat I'm looking for
I am a detail-oriented Virtual Assistant with over nine years of combined experience in customer service and administrative support, focused on delivering exceptional client satisfaction. I support C-suite clients remotely, managing complex schedules across time zones and handling confidential information with discretion.
My background includes hands-on experience with CRM platforms such as Salesforce and HubSpot, where I maintain accurate customer records and update client interactions. I reconcile expense and reimbursement reports on strict deadlines and generate clear management and department reports.
As a former quality analyst and customer retention executive, I coached frontline staff, monitored multi-channel interactions, and identified process improvements to reduce customer effort. I consistently met sales targets through upselling and effective client engagement.
I bring strong virtual communication presence using Zoom, Teams, and Slack, and I am proficient with Google Workspace and Microsoft Office. I am seeking opportunities where I can apply my administrative expertise to enhance client engagement and support daily operational needs in a remote setting.
Experience
Work history, roles, and key accomplishments
Virtual Executive Assistant
Prialto Africa Limited
Aug 2023 - Present (2 years 5 months)
Provide high-level administrative and technical support to C-suite executives of U.S. companies, manage complex calendars across time zones, and maintain accurate Salesforce and HubSpot records while reconciling monthly visa expense reports.
Quality Analyst
Wananchi Group (K) Limited
Feb 2022 - Jul 2023 (1 year 5 months)
Monitored customer service interactions to ensure quality compliance, delivered coaching to agents, analyzed CRM data to generate reports, and identified process improvements to enhance customer satisfaction.
Customer Retention Executive
Wananchi Group (K) Limited
Jul 2019 - Feb 2022 (2 years 7 months)
Managed and resolved customer complaints to rebuild trust, achieved sales targets through upselling and engagement, and improved follow-up by scheduling and confirming appointments.
Quality Assurance Specialist
Techno Brain BPO Limited
Oct 2018 - Jun 2019 (8 months)
Assessed multi-channel communications to improve frontline staff quality, delivered regular performance reports to operations management, and trained agents in client communication and problem resolution.
Customer Service Representative
Techno Brain BPO Limited
Jan 2017 - Sep 2018 (1 year 8 months)
Handled inbound phone and email inquiries, managed appointment scheduling during service disruptions, and maintained professional customer support to resolve issues efficiently.
Sales Representative
Viva Global Kenya
Jan 2014 - Dec 2016 (2 years 11 months)
Created brand awareness at company events, supported sales teams through client communication and product knowledge, and assisted in scheduling appointments and follow-ups.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Diploma in Public Relations, Public Relations
2010 - 2010
Completed a Diploma in Public Relations at the University of Nairobi in 2010.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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