Elena Potomeanu

As a dedicated customer support professional, I pride myself on my ability to connect with people and solve their problems with empathy and care. With experience in email and chat support, I have honed my skills in clear communication and effective problem-solving. My multilingual abilities in English, Romanian, and Spanish allow me to assist a diverse range of customers, ensuring they feel understood and supported.

During my time as an Admin Assistant at Missguided Warehouse, I effectively managed customer inquiries regarding orders, returns, and delivery issues. I utilized ticketing systems like Zendesk to streamline my workload and escalated complex issues to the appropriate departments. My proactive approach in identifying patterns in customer questions helped improve our team's response strategies, enhancing overall customer satisfaction.

Having worked in fast-paced environments, I have developed a calm and reliable demeanor, even under pressure. I am fully prepared for remote work and long shifts, and I am eager to bring my experience and dedication to support Flo's users every day.