Charles Camposano

Acted as the main point of contact for order-related enquiries, handling confidential information with professionalism and discretion. Built and maintained strong working relationships with trade partners and external stakeholders.

Acted as the frontline point of contact for customer orders, payments, and issue resolution. Oversaw warehouse management, inventory control, and email and call queries, ensuring efficient day-to-day operations.

Coordinated recovery efforts with insurance companies, policyholders, and recovery agencies to ensure timely vehicle retrieval. Managed out-of-hours First Notification of Loss claims, prioritising urgent recoveries for undriveable vehicles.

Resolved inbound customer enquiries regarding claims and complaints, providing timely solutions that enhanced satisfaction. Used internal security processes to authenticate customer identities and safeguard sensitive information.

Resolved customer enquiries, complaints, and orders via phone and email, fostering loyalty and satisfaction. Managed inbound calls and emails, ensuring timely responses and issue resolution.

Accurately reviewed and entered data into internal systems, consistently meeting or exceeding targets. Ensured data accuracy, reliability, and compliance to support strategic business decisions.