Sara Alonso

Dedicated Multilingual Customer Service Specialist with extensive experience in e-commerce. Responsible for managing customer interactions across multiple channels, ensuring exceptional satisfaction. Proficient in leading customer support and e-commerce platforms while collaborating with internal teams to enhance customer experience.

Supported Public Health England and NHS in the Test and Trace program by contacting individuals who were close contacts of confirmed COVID-19 cases. Provided tailored advice and guidance while demonstrating strong communication and empathy skills in a high-pressure environment.

Oversaw day-to-day operations of the coffee shop, ensuring a seamless customer experience while managing a team. Resolved customer complaints effectively and ensured compliance with food hygiene standards.

Delivered technical support for Google Wallet users, handling sensitive financial information and resolving issues via live chat, mail, and phone. Gained cross-functional experience by training in various support roles.

Completed Level 2 in Business and Administration, gaining essential skills in business operations and administrative support.

Achieved a Receptionist Certificate, focusing on customer service, communication, and administrative skills.

Foundation Degree in Audiovisual Production, Radio, and Events, focusing on the technical and creative aspects of media production.

Studied Management and Promotion of Media Content, learning about media marketing and content management strategies.