Hichem Hidouk

Own end-to-end SMB seller acquisition for eBay Live across France, managing outbound sourcing, qualification, negotiation, and deal closure. Lead cross-functional teams to optimize onboarding, activation, and customer success.

Coached and developed early-career sales professionals across SDR, BDR, and Account Management functions. Designed and delivered structured sales training programs covering prospecting, consultative selling, negotiation, and closing.

Managed and developed a team from 6 to 15 Growth Account Managers, consistently exceeding quota attainment by up to 138%. Led territory planning and go-to-market strategy across MEA and Southern Europe, driving predictable revenue growth.

Strategized and executed territory plans, securing a $22M strategic contract and achieving the highest regional deal value. Orchestrated cross-functional teams of 10 specialists to drive digital transformation initiatives.

Delivered 153% revenue growth in Q4 2019 across MEA, France, and Benelux through consultative selling and strategic account expansion. Upsold Google Workspace and cloud solutions by aligning offers to customer needs.

Managed 7 Customer Success Managers, enabling the team to exceed Q3 2018 KPIs by achieving 121% of target through coaching and performance oversight. Enhanced team effectiveness by introducing structured processes and feedback mechanisms.

Improved customer satisfaction and retention by uncovering opportunities, resolving blockers, and aligning SaaS consumption with cloud strategy. Identified risks early and collaborated with internal teams to execute mitigation plans.

Participated in an ERASMUS exchange program focusing on trilingual negotiation and marketing.

Earned a Bachelor's degree in Applied Foreign Languages.

Earned a Bachelor's degree in Translation and Interpretation with a focus on Arabic, French, and English.