Svetlana Zviagintceva

Identified and evaluated strategic leads across key verticals in EMEA, advocating for Twilio's cloud communication APIs and customer engagement solutions. Conducted tailored outbound outreach and educated clients on leveraging APIs to drive adoption.

Achieved 138% of yearly target in FY24, generating 144 qualified opportunities and $45M in ACV, and exceeded quota at 122% in FY23. Spearheaded market expansion across CEE, building pipelines with C-Suite executives and partnering with Google Cloud Account Managers.

Managed high-value relationships with tier-1 enterprise clients, addressing complex business and growth challenges. Identified and executed strategic digital marketing and advertising opportunities to scale client revenue.

Consulted enterprise clients on ad campaign optimization, executing strategic plans to achieve client ROI and revenue growth. Managed a high-volume client portfolio, delivering pre-sales consultation and post-sales adoption support.

Provided high-touch technical and consultation support for Video Monetization, Analytics, and Channel Management to premium partners via Chat and Email, consistently exceeding volume and CSAT KPIs. Identified and resolved global platform issues in collaboration with product support teams.

Managed sales strategies, SKU portfolios of 4,200 SKUs, supplier negotiations, and cross-functional operations across 35 subcategories.

Participated in negotiations with suppliers and managed weekly promotional activities and stock levels.

Master's degree in Digital Marketing from Dublin Business School, completed in 2020.

Master's degree in Economics from ITMO University, completed in 2007.