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Hiba Shah

@hibashah1

Account Operations Manager at WELL Health Technologies, contributing to an initiative that generated $316K+ in new MRR.

At WELL Health Technologies, I conduct strategic account assessments and discuss contract terms, billing, and usage insights with clients. My work contributed to an initiative that generated $316K+ in new MRR within one month.

Previously, I developed digital adoption strategies as a Practice Engagement Specialist, helping drive a 25% increase in user adoption within three months. My experience in clinic operations and patient-facing care gives me a grounded perspective on supporting healthcare teams and building long-term relationships.

Experience

Work history, roles, and key accomplishments

Current

Accounts Operations Manager

Current

WELL Health Technologies

Jan 2025 - Present (1 year 9 months)

Conducted strategic account assessments and led client conversations on contract terms and billing, contributing to $316K+ in new MRR. Managed relationships with healthcare clinic stakeholders and coordinated operational account changes.

Zendesk Monday.Com Freshbooks Account Management Customer Retention Revenue Growth Billing Contract Management Cross Functional Collaboration

Practice Engagement Specialist

WELL Health Technologies

Oct 2023 - Jan 2025 (1 year 3 months)

Developed digital adoption strategies and monitored KPIs to drive a 25% increase in user adoption. Delivered on-site training and managed backend operations of the digital tools platform.

Digital Adoption KPI Monitoring Training Backend Operations Online booking system Customer Relationship Management

Clinic Coordinator & Site Manager

Halton RAAM Clinic

Jun 2022 - Sep 2023 (1 year 3 months)

Served as first point of contact at a high-volume addiction and mental health clinic, managing referrals, scheduling, and clinical support tasks. Maintained asset management and upheld strict patient confidentiality standards.

Patient Care Referral Management Appointment Scheduling Medical Data Entry Asset Management PatientVu Confidentiality

Front Desk Receptionist

RE/MAX Realty Specialists

Mar 2021 - Jun 2022 (1 year 3 months)

Scheduled and coordinated appointments between agents and clients, managing a high-volume calendar. Supported real estate agents with offer writing, MLS listing uploads, cheque deposits, and client correspondence.

Appointment Scheduling Calendar Management Real Estate Support Client Correspondence MLS Administrative Support

Sales Associate

RUDSAK

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered strong customer experiences in retail environments, consistently meeting sales targets through product knowledge, upselling, and floor merchandising.

Customer Service Sales Upselling Merchandising Product Knowledge

Sales Associate

Tommy Hilfiger

Jan 2018 - Dec 2019 (1 year 11 months)

Delivered strong customer experiences in retail environments, consistently meeting sales targets through product knowledge, upselling, and floor merchandising.

Customer Service Sales Upselling Merchandising Product Knowledge