At Homewood Health, I managed retention, renewals, and revenue across 150+ enterprise and public-sector clients, achieving 95%+ retention and approximately 98% customer satisfaction. I presented service performance and utilization trends in executive business reviews.
I analyzed customer and service data to identify retention risks and recommend actions. I also worked with IT and Salesforce stakeholders on reporting enhancements that improved data visibility and executive insights.
At TELUS Health, I managed relationships with approximately 65 enterprise and public-sector organizations and supported adoption of digital health, absence management, and disability solutions. I translated customer needs and service challenges into requirements with technical and operational partners.
Earlier, at Pacific BlueCross, I coordinated a health and wellness program transition serving 300+ organizations and approximately 1.5 million members. Across my work in insurance, healthcare, and group benefits, I’ve supported customer relationships, renewals, and service improvements.
