Kylie User
@kylieuser1
I build CRM-driven client operations and lead high-performing remote teams.
CanadaWhat I'm looking for
At Brainstim Health, I led national CRM strategy, client experience, and operations as the organization expanded from one to four clinics across Canada. I helped grow annual revenue from $250,000 to $2M within 14 months through expansion, funding partnerships, and improved client retention.
I managed a multidisciplinary team of 12, including hiring, onboarding, scheduling, and performance management. I built CRM and scheduling systems supporting roughly 75 client interactions each week and delivered performance reporting that informed executive operational and staffing decisions.
Previously at Copyhackers, I led remote client experience operations for a global digital education company across email, chat, Zoom, and social platforms. My client support and retention work contributed to 30% enrollment growth during a major program launch.
I'm known for calm, high-EQ leadership, empathetic de-escalation, and turning high-volume environments into well-run operations. I work hands-on with HubSpot, Salesforce, Zendesk, Monday, Asana, and client workflow systems.
Experience
Work history, roles, and key accomplishments
Operations Lead
Brainstim Health
Oct 2021 - Dec 2025 (4 years 2 months)
Led national CRM strategy, client experience, and team operations for a healthcare organization, scaling from 1 to 4 clinics across Canada. Grew annual revenue from $250,000 to $2M within 14 months through strategic expansion and improved client retention.
Customer Service Lead
Copyhackers
Feb 2019 - Sep 2022 (3 years 7 months)
Led remote client experience operations for a global digital education company, managing communications across email, chat, Zoom, and social platforms. Contributed to 30% enrollment growth during a major program launch through client support and retention strategy.
Education
Degrees, certifications, and relevant coursework
Capilano University
Bachelor of Communications, Communications
Bachelor of Communications degree from Capilano University in Vancouver, BC.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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