Open to opportunities

Ebuka Offor

@ebukaoffor

Message

Detail-oriented account manager with strong project management skills.

Canada

Message

What I'm looking for

I am looking for opportunities to grow in a collaborative environment that values innovation and customer success.

I am a detail-oriented self-starter with over 6 years of experience in customer-facing roles, currently thriving as an Account Manager at Florence Canada Inc. My journey has been marked by a commitment to enhancing team performance through innovative ideas and recommendations. I leverage strong project management skills and adaptability, particularly in the healthcare SaaS sector, to drive client success and satisfaction.

In my current role, I serve as the primary point of contact for clients, guiding them from discovery meetings to contract renewals. My efforts have resulted in significant growth, including increasing active users and shifts posted monthly. I pride myself on building strong relationships with clients, preventing churn, and identifying upsell opportunities. My previous experience as an Operations Associate further honed my skills in onboarding healthcare professionals and utilizing CRM software to improve user experience.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Florence Canada Inc.

Aug 2024 - Present (9 months)

As the primary point of contact for clients, I manage onboarding and contract renewals, ensuring increased adoption of Florence services. I build strong client relationships to prevent churn and increase revenue, while overseeing operations to maintain quality care standards.

Client Relationship Management Onboarding Revenue Reporting Customer Success Communication Project Management Upselling SaaS

Operations Associate

Florence Canada Inc.

Mar 2023 - Aug 2024 (1 year 5 months)

I played a key role in growing the user base from 0 to over 500 users by onboarding healthcare professionals and utilizing CRM software. My project management skills helped streamline operations and improve user experience through collaboration with cross-functional teams.

Project Management CRM Software User Onboarding Cross Functional Collaboration Communication Customer Experience Problem Solving

Wastewater Treatment Plant Operator

Synagro Hamilton Biosolids

Jan 2022 - Sep 2022 (8 months)

I generated analytical reports to identify trends affecting product quality and coordinated with vendors to ensure accurate supply and documentation. My role involved training new hires and resolving disputes among stakeholders.

Data Analysis Training Interpersonal Skills Quality Assurance Documentation Management Analytical Skills

Market Research Interviewer

Elemental Data Collection Inc.

Mar 2021 - Jan 2022 (10 months)

I conducted market research interviews, ensuring accuracy in data collection and resolving client objections. My role required strong judgment and diplomacy to handle challenging interactions while maintaining high-quality standards.

Market Research Data Quality Communication Qualitative Research Quantitative Research Customer Service Data Management Conflict Resolution

Quality and Productivity Assistant

Elemental Data Collection Inc.

Jun 2021 - Jan 2022 (7 months)

I provided administrative support for data collection projects, monitored project success, and implemented coaching methods for interviewers. My role involved scheduling and ensuring team performance to meet project deadlines.