Looking for a job

Mohsin Shaikh

@mohsinshaikh

Message

I lead healthcare SaaS operations, retention, expansion, and scalable client delivery.

Canada

Message

At Intelligent HealthTech, I lead healthcare SaaS operations for 10+ North American clinics, coordinating Product, Engineering, Sales, Billing, Support, and client operations. I improved retention by 40%, supported $1.2M in ARR expansion contracts, and reduced onboarding time by 35%.

I've built Customer Success functions, led strategic partnerships and healthcare implementations, and translated client workflows into technology priorities. My work spans customer adoption, operational optimization, executive stakeholder management, and data-driven performance reporting using Salesforce and Power BI.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Intelligent Healthtech

Sep 2024 - Present (2 years)

Lead healthcare SaaS operations supporting 10+ North American clinics, overseeing cross-functional workflows and managing strategic client relationships. Improved account retention by 40% and contributed to expansion contracts totaling $1.2M in ARR.

Power BI Salesforce Healthcare SaaS Operations Management Customer Relationship Management KPI Reporting Process Optimization Workflow Automation

Manager, Strategic Partnerships

Intelligent Healthtech

Aug 2023 - Sep 2024 (1 year 1 month)

Managed strategic relationships across healthcare organizations and technology partners, aligning partner objectives with business and technology priorities. Negotiated collaboration agreements resulting in 3 net-new high-value partnerships worth $250K+ ARR.

Strategic Partnerships Stakeholder Management Negotiation Vendor Management Salesforce Power BI Healthcare Technology

Customer Success Manager & Solutions Lead

Innovo Healthcare Inc.

Jan 2021 - Jul 2023 (2 years 6 months)

Owned end-to-end customer relationships across onboarding, implementation, adoption, and account management. Built and scaled the Customer Success function, improving customer satisfaction by 40% and client retention by 32% within the first year.

Customer Success SaaS Implementation Healthcare Operations Team Leadership Process Improvement Salesforce Jira Confluence

Sales Manager

Hardwood Giant

Nov 2019 - Dec 2020 (1 year 1 month)

Managed sales strategy and customer engagement, increasing revenue by 130% in Q4 2020. Generated 70%+ of monthly store sales as an individual contributor through consultative customer engagement.

Sales Strategy Customer Engagement Customer Profiling Segmentation Inventory Management Supply Chain

Market Research Analyst & Assistant Project Manager

IDC

Mar 2015 - Jul 2019 (4 years 4 months)

Co-led multi-region research and consulting engagements across IT, Manufacturing, and Robotics, managing client requirements and project deliverables. Conducted 50+ primary and secondary research studies, translating complex data into actionable business insights.

Market Research Data Analysis Project Management Robotic Process Automation NLP AI Excel PowerPoint