Open to opportunities

Sana Abidi

@sanaabidi

I build patient-first clinic operations that improve revenue, workflows, and care.

At Medicentres Family Care Clinics, I established a practice for two general practitioners and five administrative staff, doubling clinic revenue and growing the patient roster to 1,800+.

I improve patient-first operations through EMR workflows, OHIP billing oversight, compliance, team support, and proactive resolution of physician and patient concerns.

Experience

Work history, roles, and key accomplishments

Clinic Manager

Medicentres Family Care Clinics

Jan 2024 - Jan 2026 (2 years)

Led day-to-day operations for a team of clinical and office support staff, establishing practice for two general practitioners and five administrative staff. Drove a two-fold increment in clinic revenue and expanded the roster to over 1800 patients.

EMR OHIP Billing Team Leadership Performance Monitoring Revenue Management Patient Satisfaction Workflow Optimization

Medical Office Administrator

Medicentres Family Care Clinics

Jan 2023 - Jan 2024 (1 year)

Facilitated patient registration, appointment scheduling, and administrative duties using Accuro and Telus CHR. Processed OHIP and MDBilling claims, managed daily cash reconciliation, and handled medical information in compliance with privacy regulations.

Telus CHR OHIP Billing Patient Registration Scheduling HIPAA PIPEDA PHIPA Vital Signs

Client Services Representative

Shyft The Physiotherapy Group

Jan 2021 - Jan 2023 (2 years)

Assisted scheduling and registering appointments for 40-50 clients per day, addressing client queries and concerns through active listening. Increased client satisfaction rate by 30% by creating better pathways and support flow.

ClinicMaster Telus Insurance Portal Scheduling Client Relations Data Management Payment Processing