Awedni Youssef

I am a motivated and multilingual customer service professional with hands-on experience in both sales and customer care. My journey has taken me through high-volume companies like National Pen and Booking.com, where I have worked directly with international clients. I pride myself on my calm and persuasive communication style, ensuring smooth and positive customer journeys.

At Booking.com, I delivered support to English and French-speaking customers, handling inquiries and resolving issues with empathy and professionalism. I consistently maintained a satisfaction rating above the team average while managing a high volume of cases. My role as a Sales Agent at National Pen further honed my skills in identifying customer needs and exceeding sales targets, allowing me to adapt my communication style to diverse markets.