Herman Stoop

Oversaw outbound collections for vehicle asset finance, setting targets and managing team productivity. Developed strategies for account identification and ensured effective communication with debtors.

Led a team in inbound collections, managing performance, productivity, and compliance. Developed training modules, conducted quality assessments, and ensured optimal call handling. Responsible for reporting on agent performance and campaign outcomes.

Managed bulk email communications and responses, resolving queries and finalizing debtor inquiries while performing general office administration.

Responsible for collecting debts through telephone and email communication. Managed general office administration and data capturing for high balance and business accounts.

Verified and validated contact details provided by credit bureaus, while managing general office administration and data capturing.

Conducted staff training and developed educational materials. Assessed training needs and monitored employee performance to enhance skills and productivity.

Procured contact information for individuals using credit bureau data. Managed general office tasks and data entry.

Currently pursuing a Bachelor of Commerce in Business Management, with a focus on business principles and management strategies.

Achieved a Higher Certificate in Marketing, focusing on essential marketing principles and practices.

Completed the Senior Certificate with subjects including Afrikaans, English, Science, Mathematics Literacy, Life Orientation, Computer Application Technology, and Electrical Science.