Jacqueline Dick

Monitor and assess call quality and admin performance, handle client queries and complaints, and produce daily/weekly/monthly QA and operational reports to improve service and team performance.

Conduct telephonic sales of funeral policies, capture client data accurately, service clients regularly and implement retention strategies to meet sales targets.

Managed telephonic B2B collections, investigated non-payment queries, issued letters of good standing and statements, and produced regular collection performance reports to meet targets.

Managed switchboard, client communications, tenant intake and filing systems, performed ITC/credit checks and prepared management reports to support property operations.

Oversaw office finance administration including monthly financial reporting, issuing recons, debit/credit notes, arranging appointments and managing stock and petty cash.

Performed telephonic collections, handled customer queries via phone/email/walk-ins, prepared reconciliations and assisted with activation/deactivation of services.

Managed telephonic collections and customer queries, prepared client reconciliations and debit/credit notes, and supported service activation and retention activities.

Handled inbound calls to advise clients on vehicle settlement amounts, retained clients by advising on insurance and settlement options, and supported team functions as second-in-command when needed.

Sold funeral policies, captured client information accurately, serviced clients regularly and compiled sales and service reports to meet targets.

Completed the Regulatory Examination 5 (RE5) certificate in 2019.

Completed Grade 12 (secondary school) in 1997 while working in receptionist/office administrator duties.