Open to opportunities

Nazreen Gangat

@nazreengangat

Message

Dedicated collections specialist with strong problem-solving and communication skills.

South Africa

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth and skill enhancement.

I am a dedicated professional with extensive experience in the collections and debt review sector, having spent over 17 years at Standard Bank. My journey began as an Outbound Call Centre Agent, where I honed my skills in telephonic collections and customer retention. Over the years, I have progressed through various roles, including Payments Monitoring Officer and Service Fulfillment Consultant, where I focused on resolving high-level queries and ensuring compliance with regulatory standards.

Throughout my career, I have been recognized for my ability to build strong relationships with customers and stakeholders, effectively managing queries and complaints to deliver exceptional service. I am passionate about continuous learning and have completed several training courses, including a Level 5 Diploma in Teaching English as a Foreign Language. My commitment to professional development ensures that I remain adaptable and ready to tackle new challenges in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Teaching English as a Foreign Language

Current

Preply

Jan 2025 - Present (6 months)

Taught English as a foreign language on the Preply platform. Developed and delivered engaging lessons to students of various proficiency levels.

Lesson planning Curriculum Development Communication Skills

Current

Events Support

Current

Bravado Support Staffing Agency

Jan 2025 - Present (6 months)

Provided event support, including ushering, registration, and gift packing. Ensured smooth execution of event logistics and assisted attendees as needed.

event support Ushering Logistics

Subject Matter Expert (SME)

Standard Bank

Jan 2020 - Dec 2023 (3 years 11 months)

Worked closely with developers and project managers to collect information and maintain training materials for a new system. Ensured accuracy of facts and details for project deliverables and tested new developments and system enhancements.

Subject Matter Expertise Training Development Test Systems Jira Confluence

Service Fulfillment Consultant

Standard Bank

Jan 2014 - Jul 2023 (9 years 6 months)

Resolved high-level queries and complaints within agreed TAT, developing recovery strategies and building key relationships with internal customers. Ensured prompt query resolution and identified service gaps for improvement.

Query Resolution Customer Service

Certificate of Balance Officer

Standard Bank

Jul 2012 - Dec 2014 (2 years 5 months)

Managed operational losses and maintained confidentiality of customer information while processing transactions within delegated limits. Executed administrative processes in line with policies and timelines.

Confidentiality Administrative Processing

Collections Outbound Call Centre Agent

Standard Bank

May 2006 - Apr 2007 (11 months)

Actioned telephonic collections to minimize non-performing loans, focusing on customer retention and education through effective collection skills. Responsible for maintaining and promoting relationships with third parties while managing workflow and meeting deadlines.

Telephonic collections Telephonic Collections Customer Retention Debt Collection Workflow Management SLA Management

Payments Monitoring Officer

Standard Bank

Apr 2009 - Jun 2012 (3 years 2 months)

Monitored monthly payments and followed up on diarized matters, maintaining close relationships with customers and external stakeholders. Ensured problem resolution and collated information for recommendations.

Stakeholder Management Data Collation

Business Admin and Support

Standard Bank

Oct 2007 - Mar 2009 (1 year 5 months)

Received, tracked, and directed queries, collating information from third parties and managing document storage. Performed various administrative functions including faxing, filing, and ordering stationery.

Query Management Document Management Administrative Support Office Administration

Inbound Call Centre Agent

Standard Bank

Jun 2007 - Sep 2007 (3 months)

Handled incoming calls within agreed SLAs and proactively promoted existing relationships with third parties. Managed own workflow to meet deadlines and ensured correctness of all incoming work.

Incoming Call Management SLA Management Relationship Management Workflow Management Customer Service

Education

Degrees, certifications, and relevant coursework

Chris Jan Botha

Senior Certificate, General Studies

Completed secondary education with a focus on English, Afrikaans, Biology, Economics, Geography, and Business Economics.

TEFL Academy

Diploma, Teaching English as a Foreign Language

Grade: Level 5

Completed a Level 5 Diploma in Teaching English as a Foreign Language (TEFL). This comprehensive program prepared me to teach English to non-native speakers.