Open to opportunities

Asanda Mathontsi

@asandamathontsi

Message

Customer-focused administrator and call centre professional driving service and collections results.

South Africa

Message

What I'm looking for

I seek a role leveraging my customer service, collections and administrative strengths in a collaborative, growth-focused company where I can contribute to improved recovery and client satisfaction.

I am a dynamic, results-oriented customer service and administrative professional with extensive experience in call centre operations, debt collection, and office administration. I have a proven track record of resolving customer issues, managing debtor records, preparing reconciliations and reports, and supporting teams to meet organizational goals.

I bring strong communication, negotiation and problem-solving skills, proficiency in Excel, Word, Outlook and PowerPoint, and a commitment to accuracy, compliance and exceptional service delivery. I thrive in fast-paced environments, adapt quickly, and consistently contribute to improved collections and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Administrator

Lux Projects

Mar 2025 - Dec 2025 (9 months)

Managed debtor records, prepared collection reports and reconciled accounts, and sent reminders and demand letters to improve recovery and compliance during a fixed-term contract.

Debt Collection Account Reconciliation Reporting Compliance MS Excel Records Management

Call Centre Agent

Dash BPO

Nov 2024 - Feb 2025 (3 months)

Handled customer inquiries and collaborated with cross-functional teams to resolve issues, participate in training, and maintain high levels of customer satisfaction.

Customer Service CRM Communication Team Collaboration Training Problem Solving

Call Centre Agent

Startek

Mar 2021 - Oct 2024 (3 years 7 months)

Managed billing enquiries and disputes for mobile retentions, emailed invoices, investigated overbilling, and maintained accurate customer records to improve billing accuracy and retention.

Billing Support Invoice Management Dispute Resolution Customer Retention CRM Communication Record keeping Problem Solving

Debt Collector

Transactional Capital Recoveries

Jun 2020 - Jan 2021 (7 months)

Executed debt recovery strategies, prepared debtor correspondence and statements, negotiated repayment plans, and maintained comprehensive collection records in line with legal guidelines.

Debt Recovery Negotiation Collections Correspondence Account Management Record keeping Compliance Reporting

Till Operator

Clicks

Mar 2019 - Apr 2020 (1 year 1 month)

Processed transactions, handled cash and card payments, balanced tills, assisted with merchandising, and delivered friendly customer service to ensure smooth store operations.

Point of Sale Cash Handling Customer Service Merchandising Time Management Attention To Detail Teamwork

Education

Degrees, certifications, and relevant coursework

Khwezilomso Comprehensive School

National Senior Certificate, General Secondary Education

2010 - 2014

Completed the National Senior Certificate (Grade 12) with coursework in English First Additional Language, IsiXhosa Home Language, Life Sciences, Life Orientation, Tourism, History, and Mathematical Literacy.