somisa mahori

Lead and manage a customer service team, setting KPIs and delivering training and QA to improve service quality and team performance; present performance and training reports to management.

Managed accounts receivable and payable processes including billing queries, payment tracking, aging analysis and reconciliations to ensure accuracy and timely collections.

Performed outbound debt collection, negotiated payment plans and maintained account records to meet daily and monthly payment targets.

Managed patient reception and appointment scheduling, maintained patient records and accounts, and supported office operations to ensure efficient front-desk service.

Handled customer orders and inquiries, maintained account records, conducted outreach and cold calling to promote products, and provided customer resolutions to improve retention.

Managed office administration including scheduling meetings, reception duties, document preparation, filing, and confidential handling of sensitive information.

Collected and captured research data, validated accuracy, created spreadsheets and maintained organized records while handling sensitive information for university research.

Obtained a certificate and completed matric studies at Jeppes College, focusing on general secondary education credentials.