At LegalEx, I manage the daily performance of a 15-agent sales team. I use tailored coaching strategies to support conversion rates and revenue goals.
I also managed recruitment and onboarding for new agents, and used Pontis and Connex to monitor performance, report results, and track sales activity.
Before my promotion, I was Senior Call Centre Agent, Second in Charge at LegalEx. I provided floor supervision, handled managerial escalations, and supported the Call Centre Manager with operational duties.
Earlier, I managed and mentored a team of nine at Private Label Promotion. I also co-founded and managed a debt collection operation, overseeing administration, reports, client relationships, and compliance during restructuring.
