SIBONGILE NDINISA

Managed property rentals and sales activities including cold calling, viewings coordination, FICA collection and filing, pre-application vetting, lease drafting and key handovers to support portfolio operations.

Handled property rentals and sales tasks including listing properties, FICA document collection, pre-application vetting, tenant and landlord communication, lease renewals and account query resolution.

Managed collections teams, set and enforced KPI targets, implemented productivity drives, conducted quality assurance and coaching, and delivered corrective counselling to improve collection performance.

Led and motivated collections staff, delivered coaching and training, and implemented corrective counselling to meet collection targets across multiple client books.

Recovered outstanding debts and provided financial guidance to debtors while consistently achieving collection targets for assigned portfolios.

Managed branch staff and operations, developed and implemented sales strategies to drive performance and ensure customer service and compliance standards.

Achieved sales targets through new account openings, data capture, branch administration and delivering financial advice and service to customers.

Performed administrative duties including registering and issuing route permits, data capture and leave administration to support transport operations.

Completed a Call Centre Management qualification at NQF level (year obtained 2014).

Completed FAIS Deposit A1 qualification (32 credits) in 2008.

Completed a Certificate in Public Administration at NQF Level 3 in 2006.

Completed a post-matric qualification titled 'Managing by Numbers' in 2004.

Completed Grade 12 (matric) in 2000.