At Asteron Life, I handled outbound customer calls generated from marketing leads. I followed up to understand customers’ needs, answer questions, document interactions in CRM tools, and escalate concerns when needed.
At INEH-M Automobile Co. Ltd., I responded to enquiries and complaints, identified underlying issues, and offered appropriate alternative solutions within company procedures. I also followed up to help ensure concerns were addressed.
At SOILCO, I communicated with customers about their needs, enquiries, and objections, and kept accurate records of interactions. I hold an HND in Computer Science from Federal Polytechnic Oko and have completed customer service training through CSR Academy and Dakins.
