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David Ayoade

@davidayoade

Customer service representative at GTB Plc who handled high-volume enquiries and followed service cases through to resolution.

Nigeria

Message

At GTB Plc, I handled high-volume enquiries from account holders, partners and stakeholders across telephone, email and field channels. I shared information about banking programmes, products and services, and followed service cases through to resolution.

At AIICO Insurance Plc (ICSL), I conducted customer outreach, presented products and qualified prospects. I recorded interactions and follow-ups in CRM systems and nurtured leads.

At Dite Aquarious Ltd, I promoted products through outbound sales calls, matched recommendations to customer needs and followed up to support retention. I also hold a Customer Service Certificate from DAKINS CUSTOMER SERVICE TRAINING and a Data Analysis Certificate from ETECH TRAINING INTERNATIONAL.

Experience

Work history, roles, and key accomplishments

Business Development Officer

AIICO Insurance Plc (ICSL)

Apr 2023 - Jun 2026 (3 years 2 months)

Conducted outbound calls and proactive customer outreach to generate interest in company products and services. Maintained accurate records of customer interactions, appointments, lead status, and follow-ups in CRM systems.

Outbound Calls Customer Outreach CRM Management Lead Generation Qualifying Prospects Follow ups Communication Skills

Business Development Officer

AIICO Insurance Plc

Apr 2023 - Jun 2026 (3 years 2 months)

Outbound Calls Customer Outreach CRM Management Lead Generation Qualifying Prospects Follow ups Communication Skills

Customer Information Service Officer

GTB Plc

Jan 2022 - Mar 2023 (1 year 2 months)

Managed high-volume inbound enquiries from account holders, partners, and stakeholders through telephone, email, and field channels. Provided accurate and timely information on banking programmes, products, and services.

Inbound Calls Customer Service Complaint Resolution Documentation Escalation Management Database Management Communication Skills

Sales Representative

Dite Aquarious Ltd

Jan 2021 - Dec 2021 (11 months)

Conducted outbound sales calls to prospective and existing off-takers to promote company products and generate qualified leads. Identified customer needs through effective questioning and active listening.

Outbound Sales Lead Generation Active Listening CRM Management Follow ups Customer Retention Needs Assessment