Open to opportunities

ryan roy royol

@ryanroyroyol

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Experienced sales executive with strong organizational and communication skills.

Philippines

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What I'm looking for

I am looking for a role that values strong communication and organizational skills, with opportunities for growth and development.

I am a dedicated sales professional with over a decade of experience in customer service and outbound sales. My journey began at Sykes Asia Inc., where I honed my skills in client communication and problem-solving. Over the years, I have developed a strong ability to manage customer relationships and drive sales through effective communication and strategic thinking.

At TTEC Holdings Inc., I excelled as an Accounts Executive, where I managed Google Ads campaigns, optimizing them for maximum impact. My role involved not only handling outbound and inbound calls but also creating and optimizing ad campaigns to meet client needs. I take pride in my ability to quantify opportunities and provide clear recommendations to clients, ensuring their satisfaction and success.

Throughout my career, I have consistently demonstrated my commitment to quality and efficiency. I am always eager to learn and adapt, which has allowed me to thrive in various roles across different companies. I believe that my strong organizational skills and ability to work well with people make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Digital Accounts Executive

TTEC Holdings Inc

Nov 2017 - Mar 2022 (4 years 4 months)

Managed all aspects of Google Ads campaigns, including creation and optimization, while handling objections and evaluating campaign effectiveness. Quantified high-impact opportunities with clear recommendations to pitch products and budgets to customers.

Google Ads Campaign Management Sales Cold Calling

Tier 1 Outbound Sales Agent

Brady Philippines Direct Marketing

Oct 2014 - Jul 2017 (2 years 9 months)

Primarily focused on business-to-business sales of US federal and state labor law posters. Ensured compliance requirements were met for clients.

B2B Sales Compliance Direct Marketing Sales Presentations Customer Relations

Customer Service Representative

ePerformax Contact Centers

Oct 2013 - Apr 2014 (6 months)

Resolved product or service problems by clarifying customer complaints and determining the cause of issues. Selected and explained the best solutions to solve customer problems.

Customer Service Problem Solving Retail Card Services Communication

Customer Service Consultant

Sutherland Global Services

Sep 2011 - Aug 2012 (11 months)

Obtained client information by answering telephone calls and interviewing clients. Verified information for online payment system transactions.

Customer Service Payment Systems Client Communication

Customer Care Professional

JPMorgan Chase Bank N.A.

Feb 2010 - Apr 2011 (1 year 2 months)

Provided top-notch customer service to Chase Home Finance customers, including homeowners, investors, and insurance carriers. Assisted with inquiries from taxing authorities, lawyers, and other third-party callers.

Customer Care Mortgage Servicing Client Relations Communication

Customer Service Representative

Sykes Asia Inc.

Oct 2008 - Jan 2010 (1 year 3 months)

Informed clients by explaining procedures and answering questions. Provided necessary information to resolve client inquiries.

Customer Service Client Communication Problem Solving Call Center Operations

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University

Bachelor of Arts in Mass Communication, Broadcasting

Completed a Bachelor of Arts in Mass Communication with a major in Broadcasting. Gained foundational knowledge in media production, communication theories, and broadcasting practices.