HCHenrietta Cobbinah
@henriettacobbinah
Customer-focused call center representative with accounting knowledge and strong CRM skills.
GhanaWhat I'm looking for
I am a dedicated customer service representative with a foundation in business and accounting, experienced in remote call center operations, CRM management, and administrative support. I consistently meet sales and performance targets through clear communication, problem-solving, and efficient data management.
My internship in community engagement and ongoing customer-facing role have strengthened my rapport-building, record-keeping, and reporting abilities. I bring a results-driven mindset, strong organizational skills, and a commitment to delivering exceptional customer experiences that support business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Unateus
Aug 2025 - Present (2 months)
Managed inbound and outbound calls as a remote call center representative, meeting sales and performance targets while resolving inquiries, processing orders, and contributing to revenue through upsells.
Community Engagement Assistant
Christ Embassy
Oct 2022 - Present (3 years)
Conducted follow-up calls to first-time visitors, maintained records of interactions, and provided administrative support including data entry and report preparation to support engagement strategies.
Education
Degrees, certifications, and relevant coursework
CUCentral University
Bachelor's Degree, Business Administration (Accounting)
2024 -
Pursuing a Bachelor's degree in Business Administration with a focus on Accounting at Central University since 2024.
Accra Girls' Senior High School
High School Diploma, Business
2019 - 2022
Completed High School Diploma with a focus on Business studies at Accra Girls' Senior High School from 2019 to 2022.
St. Johns Methodist Academy
Basic Education Certificate, Basic Education
2017 - 2019
Completed Basic Education Certificate Examination at St. Johns Methodist Academy between 2017 and 2019.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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