Open to opportunities

Annor Elsie

@annorelsie

Message

Customer service and sales support professional with strong relationship management skills.

Ghana

Message

What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages collaboration.

I am a dedicated customer service and sales support professional with a year of hands-on experience in relationship management, customer support, and sales. My journey began at Ultimate Supplies Limited and continued at Unateus, where I honed my skills in providing exceptional service and handling inquiries across various platforms. I am adept at using CRM tools to maintain strong customer relationships, driving satisfaction and sales.

Currently, I serve as an Accounts and Administrative Assistant at Classic Amodel Ghana Limited, where I manage invoice processing, loan requests, and act as a liaison between clients and vendors. My role requires meticulous attention to detail and effective communication skills to ensure smooth operations. I have also gained valuable experience as a Customer Support Intern at Unateus, where I resolved customer inquiries and collaborated with the sales team to ensure timely order delivery.

Experience

Work history, roles, and key accomplishments

Current

Accounts and Administrative Assistant

Current

Classic Amodel Ghana Limited Group

Feb 2024 - Present (1 year 3 months)

Responsible for invoice processing, loan and credit requests, and acting as a liaison between clients and vendors. Collaborated with internal departments to maintain accurate accounting records and issued VAT invoices in compliance with regulations.

CRM Tools

Customer Support Intern

Unateus

Nov 2023 - Nov 2023 (0 months)

Provided online customer support through various channels, resolving inquiries and troubleshooting issues. Collaborated with the sales team to track orders and utilized CRM tools to manage customer interactions.

Customer Support Live Chat Email Support CRM Tools Problem Solving Communication Skills Customer Satisfaction Technical Support

Customer/Sales Support Intern

Ultimate Supplies Limited

Aug 2021 - Dec 2021 (4 months)

Assisted customers with inquiries and order processing while supporting the sales team with reports and lead follow-ups. Gathered customer feedback to identify service improvements.

Customer Support Order Processing Sales Reporting Lead Management Customer Feedback Communication Skills Problem Solving Technical Support

Education

Degrees, certifications, and relevant coursework

University of Cape Coast

Bachelor of Commerce, Accounting

2018 - 2022

Grade: First-class (CGPA 3.6/4)

Bachelor of Commerce in Accounting with a focus on Financial Accounting, Business Communication, Managerial Accounting, Data Analysis, Organizational Behavior & Business Ethics, and Corporate Governance.

Archbishop Porter Girls' Senior High School

West Africa Secondary School Certificate Examination, Business

2014 - 2017

Completed the West Africa Secondary School Certificate Examination (WASSCE) with a program of study in Business, focusing on Accounting, Business Management, Economics, and Elective Mathematics.