david ramirez
@davidramirez
Experienced Operations Manager focused on process optimization and client success.
What I'm looking for
I am an experienced Operations Manager with a strong background in business process optimization, workflow automation, and client success management. My expertise lies in overseeing daily operations, improving efficiency, and driving strategic growth initiatives. I am passionate about mentoring leaders and fostering continuous improvement while leveraging technology to enhance remote operations.
Throughout my career, I have successfully managed daily operations for various organizations, developing and implementing operational policies that improve workflows and business performance. My analytical skills have allowed me to identify areas for improvement through KPI analysis and performance tracking, ensuring that business objectives align with operational execution. I take pride in fostering a culture of continuous improvement and mentoring business developers to achieve operational excellence.
Experience
Work history, roles, and key accomplishments
Operations Manager
Growth Era
Aug 2023 - Jan 2024 (5 months)
Managed daily operations for a U.S.-based business, ensuring efficiency and productivity across all departments. Developed and implemented operational policies and procedures, improving workflows and business performance.
Sales & Operations Manager
Cuseum
Aug 2022 - Jan 2024 (1 year 5 months)
Designed and implemented organizational data structures, improving CRM and ERP system efficiencies. Managed daily operations, ensuring optimal workflow execution and performance monitoring.
Carrier Sales and Logistics
Lean Group / Molo Solutions
Mar 2023 - Aug 2023 (5 months)
Oversaw team performance and client success initiatives, ensuring high customer satisfaction levels. Developed and refined business strategies, aligning operational execution with company growth goals.
Operations & Training Manager
SITEL
May 2020 - Aug 2022 (2 years 3 months)
Led team performance tracking and KPI analysis, ensuring workforce optimization. Designed and implemented training programs, improving efficiency and customer experience.
Education
Degrees, certifications, and relevant coursework
Bauhaus Universität Weimar
Architecture & German Language
2016 - 2017
Pontificia Universidad Javeriana
Bachelor of Arts, Architecture
2011 - 2014
Developed analytical and problem-solving skills relevant to strategic planning and operational management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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