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Luismary Saavedra

@luismary

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Operations and BPO specialist driving process improvement, QA testing, and AI-assisted automation.

Colombia

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What I'm looking for

I seek Remote roles, where I can improve processes and quality using automation and AI, support teams and executives, and drive measurable operational efficiency in a collaborative culture.

I am an Operations, BPO, and Administrative Specialist with 9+ years of experience delivering executive support, managing end-to-end operations, and improving efficiency through SOPs, automation, and AI-assisted solutions. I combine hands-on QA testing, prompt engineering with AI tools, and operational leadership to diagnose issues, validate fixes, and streamline workflows.

My background includes leading teams and campaigns, building dashboards and reports, using Python for automation, and designing training materials and SOPs that reduce errors and elevate performance. I am detail-oriented, proactive, and skilled at resolving escalations while maintaining SLA and quality compliance.

Experience

Work history, roles, and key accomplishments

Executive Assistant & QA Tester

Stealth Company

May 2025 - Mar 2026 (10 months)

Provided full executive support including calendar/travel management and confidential correspondence while performing QA testing to validate code changes, replicate bugs, and verify fixes, driving documented process improvements.

Executive Assistance Quality Assurance Testing Prompt Engineering Process Improvement SOP Development AI Tools Documentation

Customer Service & Database Specialist

Access Line Merchandise, Inc.

Jun 2022 - Sep 2025 (3 years 3 months)

Managed end-to-end order processing, fulfillment tracking and customer support while automating price databases with Python and creating SOPs to reduce errors and improve reporting accuracy.

order fulfillment Customer Support Python Excel Google Sheets SOP Development Data Analysis Escalation Management

Team Lead / Admin Ally

Rollback Ally

Mar 2021 - May 2022 (1 year 2 months)

Led 4+ campaigns overseeing quality, SLA compliance, invoicing and collections, built dashboards and custom reports, and coached team members to achieve performance improvements.

Team Leadership Quality Assurance SLA Management Reporting Dashboarding Coaching Invoicing Database Administration

Operations Junior Lead

LFS / Lynxus

Feb 2020 - Feb 2021 (1 year)

Managed daily operations, monitored KPIs and ensured SOP compliance while providing coaching and reporting issues to drive process adjustments and operational consistency.

Operations Management KPIs Coaching Process Improvement Reporting

SWAT Team Trainer

LFS / Lynxus

Feb 2019 - Jan 2020 (11 months)

Developed training materials, updated SOPs and led onboarding and ongoing development sessions to improve team readiness and adherence to procedures.

Training Development Onboarding team development Facilitation Performance Coaching

BPO Operations Specialist

LFS / Lynxus

Aug 2018 - Feb 2019 (6 months)

Executed shipment consolidation and manual order builds, tracked shipment milestones, communicated with clients, and handled escalations with a customer-service focus.

Shipment Consolidation Order Processing Client Communication Escalations Customer Service

Bilingual Agent - Avianca

WebHelp OneLink

Jun 2017 - Jul 2018 (1 year 1 month)

● Manage inquiries and requests from customers.
● Provide support to Clients, Agencies, and Corporations (Front desk and Back Office).
● Operational events and Voluntary changes.

GDS (Sabre & Amadeus)Customer Service