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Matteo Jose

@matteojose

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Bilingual Operations & CRM professional | 6+ years | HubSpot, SQL, Power BI | Customer Success & Sales

Colombia

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What I'm looking for

I'm looking for a fully remote role in Operations, Business Operations, Revenue Operations, CRM, Customer Success, or Sales Operations where I can apply my experience in CRM management, reporting, customer experience, sales, and process improvement.

Bilingual English/Spanish Operations professional with 6+ years of experience across Business Operations, CRM, Customer Success, Sales, and process coordination. 5x HubSpot certified, with Power BI and Advanced SQL certifications. Experienced with multiple CRM and business platforms, customer and pipeline management, reporting, process improvement, and cross-functional operations. Seeking fully remote opportunities with international teams where I can contribute across operations, CRM/RevOps, customer success, sales operations, and business processes.

Experience

Work history, roles, and key accomplishments

Sales & Operations Coordinator

Laureles Management

Sep 2025 - Jun 2026 (9 months)

Managed sales and operations across a multi-location hospitality operation, including CRM, customer inquiries, bookings, contracts, payments, scheduling, and events.

Managed 40–60+ daily customer interactions, 80–100 monthly CRM accounts/leads, and 10–12 events monthly.

Supported $80K–$100K+ monthly revenue and maintained 95%+ SLA compliance across customer and operational workflows.

Tripleseat Operations CRM Management Customer Success Sales Operations Pipeline Management Event Management Process Coordination

CRM, Sales & Marketing Coordinator

Inmobiliaria del Café Quindío

Oct 2024 - Aug 2025 (10 months)

Managed CRM, sales, customer service, marketing, and back-office operations.

Administered HubSpot with 150+ contacts and 20–25 active opportunities, managed 80–100 leads monthly and 30–40+ daily customer interactions, and supported 1–2 transactions weekly.

Improved lead conversion 15–25% through structured follow-up and pipeline management.

CRM Management HubSpot Sales Operations Customer Success Lead Management Pipeline Management Marketing Data Management

Operation & Customer Service Coordinator

416 Roofing

Jan 2021 - Sep 2024 (3 years 8 months)

Managed operations, customer service, sales support, CRM, scheduling, procurement, payments, and project coordination for a residential roofing company.

Managed 20–30+ daily customer interactions, 20–25 projects monthly, 3 field crews, and 5–7 weekly estimates.

Administered AccuLynx CRM and coordinated customers, vendors, materials, payments, and projects from inquiry through completion.

Operations Customer Service CRM Management Project Coordination Scheduling Procurement Sales Support AccuLynx

Education

Degrees, certifications, and relevant coursework

Don Mills Collegiate

High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

2020 - 2020

HubSpot

HubSpot Service Hub Software Certified

Demonstrated proficiency with HubSpot Service Hub, including customer service workflows, CRM management, customer support processes, service tools, and customer experience management.

HubSpot

HubSpot Inbound Certified

Demonstrated knowledge of inbound methodology, including attracting, engaging, and delighting customers through customer-focused marketing and business strategies.

HubSpot

HubSpot Reporting Certified

Demonstrated proficiency with HubSpot reporting and analytics, including CRM data analysis, dashboards, reporting tools, performance tracking, and business insights.

HubSpot

HubSpot Sales Hub Software Certified

Demonstrated proficiency with HubSpot Sales Hub, including CRM-based sales processes, lead management, pipeline management, sales productivity, and customer relationship workflows.

HubSpot

HubSpot Inbound Sales Certified

Demonstrated proficiency in inbound sales methodology, including prospecting, connecting with prospects, understanding customer needs, and building effective sales relationships.

HackerRank

SQL Advanced

Successfully passed the HackerRank SQL (Advanced) skill certification assessment, demonstrating advanced proficiency in SQL querying, data manipulation, database concepts, and analytical problem-solving.