Helen Ugwunna

With four years of dedicated experience as a Customer Service Representative, I have honed my skills in delivering exceptional service to a diverse clientele. My journey in customer service began at Destiny Hotel Limited, where I developed a strong foundation in managing guest experiences and ensuring satisfaction. This role taught me the importance of empathy and effective communication in resolving issues and fostering loyalty.

Currently, I am thriving at Palmpay, where I consistently exceed performance metrics by efficiently handling customer inquiries across multiple channels. My ability to resolve complaints promptly and maintain meticulous records using CRM software has significantly contributed to customer satisfaction and retention. I am eager to leverage my expertise in a challenging role that prioritizes customer-centric values and fosters professional growth.