Open to opportunities

Agboola Olabisi

@agboolaolabisi

Message

I am a customer service professional with 6+ years improving satisfaction and exceeding sales targets.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply 6+ years of support experience, use CRM tools, drive satisfaction, contribute to product improvements, and grow within a collaborative team.

I am a dedicated customer service professional with 6+ years of experience across hospitality, interior design, and tech service industries. I thrive on delivering clear, timely support and building strong customer relationships.

I have a proven record of surpassing sales targets through strategic engagement and upselling, resolving billing discrepancies, and managing high call volumes with empathy and patience. I am proficient with CRM tools including Zendesk, HubSpot, Zoho, Apollo, Excel, and PowerPoint.

I document interactions accurately, conduct follow-ups to confirm satisfaction, and collaborate cross-functionally to report technical issues and improve product functionality. I collect and synthesize customer feedback to drive service and product enhancements.

I look for roles where I can apply my support expertise to improve customer satisfaction, contribute to product and process improvements, and grow within a collaborative team-focused environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Schoolable

Feb 2025 - Present (1 year 4 months)

Responded to customer queries via chat, calls, and email, documenting resolutions and conducting follow-ups to ensure satisfaction; reported technical issues and feedback to product teams to improve functionality.

Zendesk HubSpot Apollo Ticket Resolution Customer Onboarding Escalation Management Multichannel Support Documentation

Customer Service Representative

WEB Interior Design

Feb 2024 - Jan 2025 (11 months)

Surpassed sales targets through strategic engagement and upselling, resolved billing discrepancies, and managed orders end-to-end to reduce churn and improve delivery accuracy.

Upselling Zoho Excel Multichannel Support Order Management Customer Retention Communication

Customer Service Representative

Toll Plaza Continental Hotel

Jan 2019 - Jan 2024 (5 years)

Consistently exceeded sales targets through personalized service, resolved complex billing issues, and recommended process improvements to enhance customer satisfaction and order accuracy.

Customer Service Sales Multichannel Support Process Improvement Communication Conflict Resolution