Agboola Olabisi
@agboolaolabisi
I am a customer service professional with 6+ years improving satisfaction and exceeding sales targets.
What I'm looking for
I am a dedicated customer service professional with 6+ years of experience across hospitality, interior design, and tech service industries. I thrive on delivering clear, timely support and building strong customer relationships.
I have a proven record of surpassing sales targets through strategic engagement and upselling, resolving billing discrepancies, and managing high call volumes with empathy and patience. I am proficient with CRM tools including Zendesk, HubSpot, Zoho, Apollo, Excel, and PowerPoint.
I document interactions accurately, conduct follow-ups to confirm satisfaction, and collaborate cross-functionally to report technical issues and improve product functionality. I collect and synthesize customer feedback to drive service and product enhancements.
I look for roles where I can apply my support expertise to improve customer satisfaction, contribute to product and process improvements, and grow within a collaborative team-focused environment.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Schoolable
Feb 2025 - Present (6 months)
Responded to customer queries via chat, calls, and email, documenting resolutions and conducting follow-ups to ensure satisfaction; reported technical issues and feedback to product teams to improve functionality.
Customer Service Representative
WEB Interior Design
Feb 2024 - Jan 2025 (11 months)
Surpassed sales targets through strategic engagement and upselling, resolved billing discrepancies, and managed orders end-to-end to reduce churn and improve delivery accuracy.
Customer Service Representative
Toll Plaza Continental Hotel
Jan 2019 - Jan 2024 (5 years)
Consistently exceeded sales targets through personalized service, resolved complex billing issues, and recommended process improvements to enhance customer satisfaction and order accuracy.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Arts, History and International Relations
Completed a Bachelor of Arts in History and International Relations, graduating in January 2024.
Availability
Location
Authorized to work in
Job categories
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