Looking for a job

Samuel Ige

@samuelige1

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I resolve banking and hospitality customer issues through clear, efficient support.

Nigeria

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What I'm looking for

I'm looking for a customer service or help desk role where I can resolve customer issues, use CRM tools accurately, collaborate with a team, and continue improving service quality.

I've supported customers across Trust Bank, Royals Hotel, and Element Supermarket, resolving inquiries through phone, email, in-person service, and help desk tools. At Trust Bank, I handled B2B calls and account-service inquiries, processed transactions, and improved customer satisfaction by 20%.

I bring 5+ years of customer service experience, including complaint de-escalation, CRM record management, reservations, payments, invoicing, and service reporting. I enjoy guiding customers through practical step-by-step solutions while keeping records accurate and service professional.

Experience

Work history, roles, and key accomplishments

Customer Service / Help Desk Officer

Trust Bank

Jan 2023 - Apr 2026 (3 years 3 months)

Fielded inbound B2B calls and in-branch inquiries, resolving account and transaction issues while maintaining data integrity in CRM systems. Achieved a 20% improvement in customer satisfaction and reduced wait times by 10%.

Freshdesk Salesforce Service Cloud Intercom CRM Data Entry Conflict Resolution Customer Service

Front Desk Manager

Royals Hotel

Jan 2021 - Dec 2022 (1 year 11 months)

Managed guest check-ins, check-outs, and reservations while resolving complaints and coordinating with housekeeping and billing teams to ensure prompt service.

Customer Service Conflict Resolution

Customer Service Representative

Element Supermarket

Jan 2018 - Dec 2021 (3 years 11 months)

Supported 30+ customers daily, resolving product issues and processing payments. Increased average order value by 10% through upselling and cross-selling.

Excel Google Sheets Upselling Cross Selling Customer Service Payment Processing