Comfort Odife

I am a dedicated Customer Service Representative with two years of hands-on experience in fast-paced call-center and online support environments. My proven track record includes maintaining customer satisfaction scores above 90% and resolving 80% of issues on first contact. I am passionate about driving process improvements that enhance customer experiences and operational efficiency.

At PalmPay Limited, I managed an average of 50 inbound calls and over 30 live chats daily, addressing various customer inquiries. I achieved a remarkable 95% customer satisfaction rating through active listening and tailored problem-solving. My commitment to excellence is reflected in my ability to reduce escalations by 25% and optimize workflows, contributing to a 15% reduction in average handle time.