Heather Aaron
@heatheraaron
Independent customer service specialist with 8+ years in remote support.
United StatesWhat I'm looking for
I am an independent customer service specialist with over eight years of experience in high-volume, remote and virtual environments, focused on delivering empathetic, efficient support and maintaining high customer satisfaction.
I have led end-to-end customer lifecycle management as a CEO and virtual assistant, implemented omnichannel communication strategies, and used CRMs such as Zendesk, Salesforce, and HubSpot to resolve complex service inquiries and automate responses.
I consistently exceed service goals through strong problem-solving, clear communication, and administrative efficiency, and I seek to apply my technical and soft skills in a challenging remote role.
Experience
Work history, roles, and key accomplishments
CEO & Virtual Assistant
Viru-Reps LLC
Jan 2023 - Jan 2025 (2 years)
Led all aspects of a virtual assistant business, managing end-to-end customer lifecycle and implementing omnichannel communication strategies that maintained 100% client satisfaction.
Customer Service Representative
Verizon
Jan 2017 - Jan 2020 (3 years)
Handled 70+ inbound customer calls daily resolving technical, billing, and account issues with a high first-call resolution rate and logged service tickets in Salesforce.
Provided multi-channel product and warranty support, trained on proprietary tools to escalate or resolve issues, and received quarterly Excellence in Service recognition.
Education
Degrees, certifications, and relevant coursework
Prompt Engineering (course)
Course, Prompt Engineering
2025 - 2025
Completed a Prompt Engineering course focused on ChatGPT and generative AI from January 2025 to October 2025.
Microsoft Professional Certification (Microsoft Office)
Professional Certification, Microsoft Office
2019 - 2019
Earned Microsoft Professional Certification (Microsoft Office) between March 2019 and June 2019.
Microsoft Certification
Certification, Business and Customer Service Technology
2019 - 2019
Completed a Microsoft certification program from April 2019 to July 2019.
Central Georgia Technical College
Bachelor's Degree
1995 - 2000
Completed studies culminating in a bachelor's degree in Macon from August 1995 to May 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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