Ty Horn

I am a customer support specialist with over two years of experience providing reliable, people-focused service in fast-paced call center and remote environments.

I handle sensitive situations with empathy and professionalism, assisting members with account issues while maintaining strict verification and compliance standards.

I have a track record of efficiency improvements—reducing call handling time by 10% and consistently exceeding KPIs—while managing high-volume interactions and accurate CRM documentation.

I thrive in distributed teams, using tools like Slack, Notion, Salesforce and HubSpot, and I seek roles that value adaptability, cross-cultural communication, and a customer-first approach.