At Deloitte India, I build ServiceNow solutions that remove manual work across IRM Policy & Compliance, TPRM, and BCM. I've designed configurable multi-level approval workflows with entity-based routing and automated approval lifecycles in Flow Designer.
I automated TPRM biannual assessments, engagement offboarding, and internal assessments, while delivering a unified BCM workspace for Business Impact Analysis, Continuity Planning, and Crisis Event Management. I also improved policy-review and risk-assessment timeliness through event-driven and scheduled notifications with reminder and escalation logic.
I've built client-side automation backed by Script Includes and GlideAjax to populate approval-form fields from group membership, and reduced manual field entry and task assignment with Business Rules, Flow Designer, and organizational hierarchy logic. I partner with stakeholders on requirements, UAT defect resolution, and functional user documentation to support production readiness.
Earlier, I developed 3,000+ Service Catalog items and workflows for branch-banking request lifecycle management, configured SLA policies, and managed Dev-to-UAT update sets. I also co-authored IEEE research on EEG-based emotion classification using CNN models, achieving 82.98% accuracy on the DEAP dataset.
