Rupshree Bhadra
@rupshreebhadra
I build enterprise ServiceNow solutions across ITSM, asset management, and procurement.
IndiaWhat I'm looking for
I'm building enterprise ITSM solutions and platform enhancements at Deloitte USI, configuring Incident, Problem, Change, Catalog, Workspace, and UI Builder while delivering automations, integrations, SLA enhancements, deployments, and production support.
Previously at KPMG Global Services and Mphasis, I developed ITSM, ITAM, HAM, SAM, procurement, contract management, and risk-management solutions for global clients. I've modernized 500+ ServiceNow catalog items and workflows, implemented Service Portal, Workspace, and SPM modules for a Cargill greenfield implementation, and delivered scalable, compliant, user-centric platform customizations using JavaScript, Glide API, Flow Designer, and REST integrations.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Developer
Deloitte USI
Jan 2026 - Present (7 months)
Develops enterprise ITSM solutions and platform enhancements, configuring Incident, Problem, Change, Catalog, Workspace, and UI Builder. Builds workflows, automations, integrations, and SLA enhancements, delivering production support and stakeholder-driven solutions.
Education
Degrees, certifications, and relevant coursework
PES University
Bachelor of Technology, Electronics & Communication Engineering
Bachelor of Technology in Electronics & Communication Engineering from PES University, Bengaluru, India, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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