Thanuja Addepalli

I’m a ServiceNow Developer with 4 years of experience delivering ServiceNow solutions focused on the ITSM module. I design, customize, and implement workflows and forms that improve business processes and user experience.

In my work, I use Business Rules, Client Scripts, UI Policies, ACLs, UI Actions, Script Includes, and Flow Designer to build reliable automation. I’m experienced in analyzing and replicating Ivanti catalog functionalities into ServiceNow based on business requirements.

I’ve created Standard Change templates, developed RiskAssessments, and supported form customizations to strengthen change and governance processes. I also build Service Catalog solutions with Catalog Items, Record Producers, workflow automation, and data integration using Import Sets and Transform Maps.

I thrive in collaborative environments where I apply SDLC and Agile methodologies with stakeholders. With ServiceNow certifications (CSA/CAD) and Micro Certification training (Integration Hub, VirtualAgent, Flow Designer, Automated Test Framework), I deliver scalable ITSM outcomes with accuracy, transparency, and continuous improvement.