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Heather WashingtonHW
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Heather Washington

@heatherw2026

Operations Coordinator at TMG coordinating enrollment projects and improving processes.

United States
Message

At TMG, I coordinate concurrent enrollment projects, keep processing deadlines on track, and ensure regulatory compliance. I partner with nurses, care teams, and internal departments to resolve workflow issues.

At UW Health, I coordinated patient scheduling across departments and providers, maintaining documentation and appointment timelines while working with clinical staff to address scheduling conflicts.

At Grubhub, I coordinated operational initiatives and supported new workflow adoption. I also helped write and implement a Student Government Constitution, completed two leadership development programs at Grubhub, and currently contribute to process improvement and team engagement at TMG.

Experience

Work history, roles, and key accomplishments

TMG Health logoTH
Current

IRIS Operations Specialist

TMG Health

Sep 2025 - Present (1 year 2 months)

Coordinate multiple concurrent enrollment projects while ensuring regulatory compliance and meeting strict processing deadlines. Partner cross-functionally with nurses, care teams, and internal departments to resolve workflow issues and maintain project timelines.

UW Health logoUH

Patient Scheduling Coordinator

Feb 2024 - Sep 2025 (1 year 7 months)

Coordinated complex patient scheduling across multiple departments and providers while balancing competing priorities. Maintained detailed documentation and monitored appointment timelines to optimize operational efficiency.

GrubHub logoGR

Restaurant Quality Senior Specialist

Feb 2020 - Jan 2024 (3 years 11 months)

Coordinated cross-functional operational initiatives from planning through implementation while partnering with operations and leadership teams to ensure successful execution. Facilitated quality assurance discussions and supported adoption of new workflows.

OS

Executive & Administrative Assistant

onShore Security

Mar 2017 - Dec 2019 (2 years 9 months)

Coordinated multiple stakeholders to ensure operational milestones were completed on schedule. Monitored workflow progress and proactively communicated updates regarding priority projects.

Education

Degrees, certifications, and relevant coursework

EU

East-West University

Bachelor's Degree, Business Administration

Pursuing a degree in Business Administration with a minor in HR Law and Digital Media Marketing.

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