Jeralina Wesley

I've supported operational and compliance coordination at Allied Universal, managing pre-hire workflows, onboarding, workforce scheduling, payroll records, contract requirements, and confidential documentation.

At Assurant, I maintained records for more than 100 employees, created Excel reports, tracked compliance and performance data, and performed 5S, process, floor, revision, and attestation audits. I documented findings, tracked corrective actions, and helped improve workflow accuracy and audit readiness.

Earlier at Assurant, I coordinated training programs, maintained completion records, and developed job aids, procedures, and training materials. I also evaluated training outcomes to support process improvement and standardized documentation.

My customer service foundation at Medco Health Solutions strengthened my research, problem resolution, de-escalation, and follow-up skills while supporting Medicare Part D and commercial clients. I was selected as a subject matter expert and peer mentor and contributed feedback to service and process-improvement initiatives.