Open to opportunities

Heather hattrick-liggett

@heatherhattrickligge

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Skilled System Administrator and Client Support Advisor with remote experience.

United Kingdom

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What I'm looking for

I seek a remote position that values collaboration, offers growth opportunities, and focuses on client satisfaction.

I am a dedicated System Administrator and Client Support Advisor with over three years of experience in providing exceptional remote customer support and system administration. My expertise lies in managing digital systems, ensuring compliance with regulatory processes, and delivering clear communication to both internal and external stakeholders. I thrive in remote work environments, adeptly utilizing various digital platforms to facilitate smooth administrative operations.

In my current role at ASUKL, I work closely with the Client Support Director and Manager to maintain system integrity and provide technical support to users. I have developed training materials and internal documentation that align with FCA guidelines, ensuring our operations meet compliance standards. My commitment to client satisfaction drives me to resolve issues efficiently while maintaining a detailed internal database for accuracy and reliability.

Throughout my career, I have consistently demonstrated strong problem-solving skills and a customer-focused approach. I am passionate about leveraging my skills in a collaborative environment where I can contribute to enhancing client experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

System Administrator and Client Support

ASUKL

Feb 2023 - Feb 2025 (2 years)

Provided remote support for users, delivering technical advice related to FCA protocols and ensuring GDPR compliance. Maintained and updated a detailed internal database of members and user accounts, including setup, access levels, and troubleshooting.

GDPR Compliance Documentation Reporting

E-Commerce Customer Relations Executive

Freelance

May 2018 - Jul 2023 (5 years 2 months)

Delivered high-quality customer service via email, resolving product-related queries and advising customers on orders. Managed social media channels to support brand promotion and customer interaction, and oversaw production management by liaising with suppliers.

Customer Service Email Support Social Media Management Production Management

Customer Support Associate

Good Club/Dizzie

Mar 2022 - Dec 2022 (9 months)

Managed customer queries with a 24-hour SLA using platforms like Intercom, Slack, and Shiphero, serving as the first point of contact for technical issues. Resolved technical issues by liaising with tech teams and external businesses, providing feedback on recurring problems.

Intercom Slack ShipHero Technical Support Copywriting Illustration

Seasonal Customer Care Associate

Monica Vinader

Oct 2021 - Jan 2022 (3 months)

Provided multichannel customer support via email, phone, live chat, and WhatsApp, handling over 50 queries per shift. Ensured timely order processing, return bookings, and issue resolutions in line with SLA, while managing warehouse and logistics communications.

Order Processing SLA Live Chat WhatsApp

Education

Degrees, certifications, and relevant coursework

Burscough Priory Science College

GCSEs, General Studies

Grade: A-C grades

Activities and societies: Achieved 8 GCSEs (A-C grades), including Maths, English, Science, and Art & Design.

Completed secondary education, achieving 8 GCSEs with grades A-C. This included foundational subjects essential for further academic and professional development.

King George V College

B-Tech Level 4 Extended Diploma, Creative Media Production

Grade: Triple Distinction ***

Activities and societies: Obtained 4 Ascentis Level 1 Awards in Healthy Living, Personal Finance, Business & Enterprise, and Sustainability.

Achieved a B-Tech Level 4 Extended Diploma in Creative Media Production, earning a Triple Distinction. This program developed skills in various aspects of media creation and production.

University of Central Lancashire

Bachelor of Arts, Illustration

Grade: 1st Class Honours

Completed a Bachelor of Arts degree with First Class Honours, specializing in Illustration. This program provided a strong foundation in creative arts and visual communication.