Open to opportunities

Iyanu Ogunjobi

@iyanuogunjobi

Customer-focused IT and customer support professional specializing in remote case resolution, CRM systems, and service delivery.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can own customer cases, deliver first-line technical support, and use CRM and IT tools to solve problems quickly. I want a collaborative team, clear processes, and room to grow in cloud and automation.

I’m a dedicated, customer-focused professional who thrives in fast-paced environments. I deliver first-line technical and account support remotely, resolving time-sensitive incidents through phone, email, and live chat with patience and empathy.

I’m skilled at managing customer cases end-to-end—using multiple digital systems to update records, maintain accuracy, and resolve issues quickly. I follow data protection and quality standards, handle complaints professionally, and escalate concerns when needed to keep service reliable and compliant.

I also bring an IT and service background: I provide first-line IT support, handle hardware and Microsoft 365 issues, and manage device rollouts and updates using Microsoft Intune. I coordinate with third parties for installations, support secure data backup implementations and device audits, and I’ve worked on structured delivery by prioritizing product backlogs.

Alongside my support work, I’ve invested in continuous upskilling in cloud, Agile/Scrum, and automation—earning Azure Fundamentals certification and building hands-on capability with Python, PySpark, and Spark SQL. I’m now looking to combine customer service excellence with IT and cloud-minded problem solving, delivering measurable value while continuing to grow my technical skills.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Novacroft

Sep 2025 - Dec 2025 (3 months)

Provided first-line technical and account support via telephone and email, resolving time-sensitive incidents professionally and efficiently. Managed customer enquiries across multiple channels while meeting remote productivity and performance targets.

Customer Service Technical Support Incident Management Email Support Live Chat Support Data Protection Troubleshooting Remote Support

Remote Customer Service Rep

Teleperformance

Apr 2023 - Nov 2023 (7 months)

Delivered customer interactions in line with call handling procedures, data protection requirements, and quality standards. Escalated concerns using the correct complaint and safeguarding procedures and provided timely updates to relevant teams.

Customer Support Complaint Handling Escalation Management Data Protection Safeguarding Compliance Quality Assurance Training & Coaching

IT & Social Media Officer

Living Faith Church Worldwide

Jan 2022 - Apr 2023 (1 year 3 months)

Provided first-line IT support to local and remote staff, resolving hardware and Microsoft 365 issues and managing device rollouts via Microsoft Intune. Supported social media content publishing and monitored brand mentions, while prioritizing and managing product backlogs.

Microsoft 365 Support Microsoft Intune Social Media Management Content Publishing Backlog Management

Store Manager

Sainsbury's

Jun 2011 - Dec 2022 (11 years 6 months)

Managed store operations, trained staff on digital tools, and handled POS system troubleshooting and stock system analysis. Led recruitment and onboarding, resolved technical issues in coordination with IT support, and carried out monthly performance evaluations to support retention and customer service.

Retail Store Management Staff Training Onboarding POS Troubleshooting Customer Service Leadership Performance Management Budget Planning Operational Uptime

Admin Officer

Park Avenue Disability Centre

Aug 2010 - Jun 2011 (10 months)

Provided administrative support including filing, generating reports and presentations, and managing meeting logistics and office supplies. Coordinated scheduling and call routing, and maintained communication with subcontractors, manufacturers, and state agencies to support contract compliance.

Administrative Support Scheduling Routing Document Control Meeting Coordination Vendor coordination Compliance Support