Sadia Rahman

Delivered high-quality support services in a fast-paced environment, working both independently and collaboratively within a team. Assisted with daily operational tasks, including scheduling, coordinating activities, and maintaining a clean, organised space.

Provided remote customer support via phone calls on Soft phone, assisting with billing inquiries and account security. Used multiple IT systems (MAC, Kana, Genesis, Carex, Vision) for customer account management and data entry.

Assisted in daily operations and ensured compliance with safeguarding policies. Managed digital documentation and reports, developing strong IT record-keeping skills.

Assisted clients with account setup, security checks, and online platform navigation via phone calls on soft phone. Used Avaya soft phone and Bancs systems for case tracking and basic IT assistance.

Supervised and assisted children during lunch and playtime, ensuring a safe environment. Helped maintain student records and assisted teachers with administrative tasks.

Managed data entry tasks, processed invoices, and updated records using Excel and Sage. Assisted in office administration, including system updates and document management.

Currently completing this online course to develop strong admin knowledge. Topics include managing information, handling communications, supporting business operations, and understanding organisational structures, and learning about GDPR and data protection rules.

Grade: Distinction

Completed modules in dismantling, assembling, installing and maintaining desktop PC's, along with fundamentals of computing system and customer care.

Achieved a Grade 6 in English Language.

Completed the NVQ Level 2 in Childcare.