Prashanth N

I am a dedicated Customer Service Executive with three years of experience in delivering exceptional customer support and building lasting client relationships. My proficiency in managing inquiries, resolving issues, and providing product/service information is always focused on customer satisfaction. I possess strong communication skills and am adept at multichannel support, with a proven track record of meeting and exceeding service quality standards while collaborating effectively with cross-functional teams.

Currently, I work as a Customer Service Advisor at VMO2, where I handle daily customer interactions via phone, email, and live chat, ensuring customer satisfaction. I have successfully resolved complex inquiries by troubleshooting issues and escalating cases as needed, all while adhering to SLA guidelines. My role also involves training and mentoring new team members, sharing best practices for effective communication and problem resolution, and collaborating with product and technical teams to address recurring issues.

Previously, I served as a Sales Advisor at VMO2, where I supported the sales team in preparing proposals and managing customer databases. My efforts in generating new business through cold-calling and lead generation resulted in a significant increase in sales, leading to my promotion to sales lead. I am now looking to leverage my skills and experience in a challenging new role that allows me to continue to grow professionally.