Kruti Modi
@krutimodi
Experienced customer support professional specializing in remote contract roles and technical support.
United KingdomWhat I'm looking for
I am a customer service and technical support professional with experience across contract remote support, retail, and office environments. I recently supported schools and education staff by handling queries over phone, email, and webchat, using scripts and official guidance to provide accurate information and maintain precise records.
I am organised, patient, and comfortable using digital tools and internal case management systems like Microsoft Teams, Contact Manager, Smart Agent, and Microsoft Office Suite. I consistently follow processes, meet daily targets, and adhere to data protection rules such as GDPR, escalating complex issues appropriately.
I am now seeking a remote contract role where I can continue supporting customers or teams in a structured position, applying my quick learning ability and strong communication skills to deliver reliable, process-driven support.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Capita
Mar 2025 - Jul 2025 (4 months)
Handled phone, email, and webchat queries from schools, councils, and test markers, logging contacts and updates in internal systems and escalating complex issues; consistently met daily targets while following GDPR and internal processes.
Customer Assistant
Sports Direct
Apr 2017 - Jun 2017 (2 months)
Assisted customers with purchases, returns, and complaints while maintaining store presentation and supporting daily retail operations.
QA Engineer
Cybage Software
Jan 2011 - Oct 2013 (2 years 9 months)
Tested software, logged and documented bugs clearly against test plans, and collaborated with developers to resolve issues and improve product quality.
Junior Application Engineer
Nutron Systems
Jul 2009 - Sep 2010 (1 year 2 months)
Installed client software, documented setups and support calls, and provided user guidance while supporting marketing outreach activities.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Engineering, Engineering
Completed a Bachelor of Engineering from Pune University, graduating in 2009.
Ganpat University
Diploma in Electrical Engineering, Electrical Engineering
Completed a Diploma in Electrical Engineering, awarded in 2005.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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